Universal credit – claims to decisions

Universal credit (UC) is the main means-tested benefit for working-age people. Predictably, it keeps advisers busy.  

This essential training course offers benefit advisers a comprehensive overview of UC, looking at eligibility rules, how to calculate entitlement, and the practicalities of making and maintaining a claim.  

The course covers: 

• The rules of UC entitlement
• How claims are made and processed
• Calculating the UC award
• Work-related requirements
• An introduction to the work capability assessment
• Assisting vulnerable clients 

Please note: this is a face-to-face course only.